Orders are typically processed within 1-2 business days after payment has been successfully completed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Most U.S. orders are typically delivered within 3-5 business days after shipment.

Delivery times are estimates and may vary depending on destination, carrier delays, weather conditions, holidays, or other circumstances outside our control.

Shipping costs are displayed during checkout before you complete your purchase.

Akvarius Care subscription orders include free shipping.

Recurring Akvarius Care replacement cartridge deliveries also include free shipping.

For One-Time Purchase orders, the applicable shipping fee will be shown at checkout.

If you purchase an eligible spare Replacement Cartridge together with a One-Time Purchase Shower Filter during checkout, your order may qualify for free shipping, as shown in your Order Summary before payment.

Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.

Please allow some time for tracking information to become active after receiving your shipping confirmation.

Customers are responsible for providing a complete and accurate shipping address.

If an order cannot be delivered because the shipping information provided during checkout was incorrect or incomplete, additional shipping charges may apply.

Please contact us as soon as possible if you notice an error in your shipping details.

Carrier delays may occasionally occur after an order has been shipped.

If your tracking information has not updated for an extended period or you believe your package has been lost, please contact us and we will assist you in investigating the shipment.

If your order arrives damaged, please contact us as soon as possible and include your order number and photographs of the damaged product and packaging.

For shipping-related questions, contact: info@akvariusfilters.com